Shipping policy
Shipping Policy
Last updated: 18 September 2026
Thank you for shopping with us. We work with trusted third-party suppliers and fulfilment partners to ship products directly to you. Please review the information below regarding processing and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information where available.
During busy periods, holidays, product launches, or other circumstances outside our control, processing times may occasionally be longer.
Shipping Times
Estimated delivery times vary depending on the product, destination, and fulfilment location.
Typical delivery times are:
* United Kingdom: 5–12 business days
* United States: 5–15 business days
* Europe: 5–15 business days
* Rest of World: 7–20 business days
These are estimated delivery times rather than guaranteed delivery dates. Delays can occur due to customs, local postal services, weather, high shipping volumes, or other circumstances outside our control.
Tracking
Where tracking is available, tracking details will be sent to you by email once your order has been dispatched.
Please allow up to 3–5 business days after receiving your tracking information for the tracking status to begin updating.
Customs, Duties & Taxes
For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any customs duties, taxes, or import charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but once an order has been processed or dispatched, we may not be able to change the delivery address.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us so that we can investigate with the relevant shipping provider.
Please note that estimated delivery times do not include weekends, public holidays, customs delays, or unforeseen shipping disruptions.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged product. We will review the issue and work with you to find an appropriate resolution.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact our customer support team through the contact details provided on our website.
We appreciate your patience and understanding while your order is being prepared and delivered.